FAQs

We offer a wide variety of furniture covers that can be utilized to preserve any size or type of furniture. You can place orders for many different kinds of covers in various colors and materials. We have the resources to take care of your furniture related requirements. For any kind of explanation regarding our services, modes of payment, refunds, discounts, tracking, and more, you may go through our Frequently Asked Questions (FAQs) section.

General Information

Where is your company?

We are located in Houston, Texas in the USA.

Can I get a quotation?

The best way to get a quote is by visiting our home page - https://www.patiocover.com/. Select your category and the corresponding cover you are interested in to view the associated price. The price includes the material grade selected. To view the total cost with shipping, add your desired cover to your shopping cart and choose your desired delivery date to retrieve an instant quote. Proceeding to the shopping cart will state the total quote with shipping. If you have a special request or any questions, you may always email us at sales@patiocover.com. You may also call us at any time at +1 281-609-2854 and we will be more than happy to help.

What are your furniture covers made of?

Our furniture covers are made of Non-woven Polypropylene in standard, 300 Denier Polyester and 600 Denier Polyester. In-depth description on the different materials can be viewed by visiting our Compare Materials chart which is listed on each product.

What is your minimum order quantity?

We have no minimum order quantities across all of our products. You may purchase as many items as you would like.

What's the turnaround time?

We have the fastest turnaround time in the nation. Standard industry turnaround is 7-14 days for production and 2-7 additional days for shipping. However, with us our turnaround time including production and shipping is 1-5 days.

What sizes are available?

We have every size available to cover all of your furniture. We have tested and produced all of our covers based on industry standard sizing for each furniture category. For every product on our website, you may view the associated dimensions to retrieve accurate measurements. If you would like a size not listed on our website, please contact our sales team. We will try our best to meet your needs.

How do I make a change to the order that I placed?

Contact our sales team by calling +1 281-609-2854 or emailing sales@patiocover.com and we will try our best to apply your changes as long as your order has not already shipped.

I want durable outdoor patio furniture covers. Are your prices the lowest?

Our prices are ALWAYS the lowest in the market for outdoor furniture covers. We can assure you that there will be no company in the market that will be able to provide you a lower price and a faster turnaround time than us.

How do I submit a repeat order?

Please visit the same product that you would like to reorder. Choose the same material and color as your initial order. Once your order is submitted, we will ship it within the same or next business day. If you have any questions on how to submit a repeat order, give us a call at +1 281-609-2854 or message us on our Live Chat..

Are there any setup or hidden fees?

There are no setup or processing fees. We do not have any hidden fees.

Are these covers machine washable?

We suggest hand washing our outdoor furniture covers using cold water and gentle soap. We also recommend hand drying the covers in low to medium temperatures.

Refunds/Cancellation

What if I need to cancel my order?

You may cancel your order free of charge and receive a full refund if your order has not already shipped. If the order has already shipped, please reject the package or simply return it back to us and we will issue you a full refund.

What should I do if I made a payment twice by mistake?

Please call our sales team at +1 281-609-2854 or email them at sales@patiocover.com and they will assist you with this matter.

What happens if there is a mistake with my order?

If there is a production error please email us pictures of your order at sales@patiocover.com and we will investigate the matter.

When will I receive my refund?

If you qualify for a refund and we have already issued the refund to you, the refund normally takes between 5-10 business days to reflect on your account. However, the refund may be processed before this. If you do not see a refund within this time frame, please contact your payment method provider directly.

Payment Information

What methods of payment are accepted?

We accept the following credit cards: Mastercard, Visa, Discover, and American Express. You may also pay with PayPal. The method to pay by check is also available for customers who wish to mail in a check. Purchase orders are accepted for schools, certain non-profit groups, and government organizations.

Do you charge sales tax?

We do not charge any tax. We also do not charge any other fees.

How do I place an order if I am a school with a purchase order (PO)?

Visit the order now page and follow the steps to place an order with your specification. Then once you are at the checkout page, enter your shipping and billing information. Below this there will an option to pay by "Check / PO." Click this option and select submit. You will receive an order number by email. Place this order number on your school’s official PO and email this to sales@patiocover.com.

Shipping & Production

What is the freight?

The shipping cost will be provided to you in the Shopping Cart page. The shipping cost varies according to the quantity and desired delivery time of your order.

Do you ship to APO/FPO addresses, or to a PO Box?

We only ship to a physical address.

How long will it take before I receive my order?

Our standard turnaround time is 5 days including production and shipping. However, you may choose to expedite your order to as soon as 1 day.

How accurate is your delivery date?

We guarantee the delivery date of your order. Almost all of our packages are delivered to our customers on the date specified on their order. For delivery delays, we will prorate any shipping fees you paid for expedited shipping. Shipping may be delayed if the approval process for the proof we send you exceeds 1 business day or the carrier has a delay in their process.

Tracking

How can I track my order?

You may call us at +1 281-609-2854, email us at sales@patiocover.com, or message us on our Live Chat. and our sales team will give you an update on your order. Also, once the order is shipped, we can send you a tracking number.

Will I get a tracking number once my order is shipped?

Once your order is shipped, you may contact us by calling +1 281-609-2854, emailing sales@patiocover.com, or messaging us on our Live Chat. and our sales team will send you your tracking number.

Discounts

Can I get a discount?

Our prices are always the lowest in the market for patio furniture covers. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround time than our company. Our prices are fully discounted.

Do you offer discounts for large orders and/or non-profit groups?

Our prices are always the lowest in the market for furniture covers. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround time than our company. Our prices are fully discounted.

Do you price match with other companies?

We do not price match with other companies. However, we can ensure you that our prices are always the lowest in the market for furniture covers.